1. The Bellboy is responsible and accountable for all operations in relation to the Bellboy whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bellboy must also ensure that through personal presentation, effective and efficient work practices and guest service standards that the guests' "first" and "last" impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards.
在当班期间，行李员要负责履行所有的行李员的本职工作。要按照工作程序高效率的正确、及时地履行工作职责。行李员要确信通过个人的介绍、高效率的工作表现和良好的服务标准给客人留下饭店服务质量高、诚恳热情、友好的最初和最后的印象。
2. Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of hotel.
负责为客人从乘座的车中装卸行李，并且为饭店客人和来访者指引停车场
3. Responsible for welcome guests and escort them to their Rooms with professional friendly and genuine manner.
负责礼貌友好地迎接和陪同客人到他们的房间。
4. Be carefully delivery and collection of guest luggage from Guestrooms, cars and Front Desk.
及时和仔细地从客人的房间、乘座的车中以及前台接待收发客人的行李和物品。
5. To ensure guest luggage and belongings are stored in a secure, methodical way at all



times.
要确保客人的行李和物品始终保存在安全的地方。
6. Responsible for the correct and accurate preparation of weather messages as required.
负责按要求准确地准备有关天气预报的信息。
7. Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
负责按照客人的要求及时地分发报纸，要始终保持高质量的服务标准。
8. Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the hand over record as required.
负责确保所有的转交物品送入客人的房间，要在行李员工作控制表上准确地记录预抵和预离客人。
9. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
根据需要，负责及时、准确、高效地处理和分送客人的留言和其它的物品到客人的房间。
10. To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
要确保用礼貌、热情友好的态度对待客人的询问、要求。
11. Responsible for providing a taxi and limousine service for the guests and visitors of hotel.
负责为酒店的客人和来访者提供租车服务。
12. Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts.
使用交班记录本将需要继续沟通的事项记录下来提供给其它班次的员工。
13. To ensure that you as the Bellboy at our hotel have a comprehensive knowledge of Hefei and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作为酒店的行李员要确保对合肥有广泛综合的认识和了解。要知道在合肥市内发生的事情，并且要及时、准确、友好地解答所有客人的询问。
14. Responsible for adhering to the rules and regulations of hotel, as implemented in the Staff Handbook.
要负责遵守酒店的店规店纪和员工手册。
15. Assist other duties as required and directed.
根据工作需要协助执行其它的工作职责。
16. Completely follow the Fire and Emergency procedures of hotel and take your responsibilities in an emergency.
要完全遵守酒店的防火安全管理条例。在紧急情况发生时，要能尽到应尽的责任。